Property Management

Rental Guarantee & Tenancy Legal Protection

In the event of your unlikely event of your tenant not paying the rent due, we can provide a Rental Guarantee for Managed Properties.

• Guaranteed Rent for the duration of the tenancy;
• Free Legal & Court Action costs;

Written details available on request

Professional Tenant Referencing = Quality Tenants

Rogue tenants need not apply!

Our third party professional tenancy referencing is completed to underwriting standard that enables Rent Guarantee policy to be offered to our clients. This provides peace of mind to our Landlords, demonstrating each tenant is of a certain quality to have passed rigorous referencing

Remember…No insurer will cover a bad risk!

Right to Rent

In accordance with the appropriate legislation we will arrange for each tenant to be approved for the ‘Right to Rent’ residential property in the UK and for the appropriate certification to be filed.

Compliant Tenancy Documents

We will prepare and complete all tenancy documents including; inventories, tenancy agreements, prescribed information documents, service of EPC, utility account assignments, Section 48 Notices, Section 21 Notices and more as required.

Tenancy Deposits

We takeover the responsibility of managing the tenancy deposit registration process for our clients. All tenancy deposits are registered and paid to the Deposit Protection Services custodial scheme. The returns, negotiations and any disputes resolutions are managed by us for our Landlords.

Inventory

Our App supported professional inventory software system allows us to instantly produce a timed and dated photographic and written record of each property at the time of letting.

Such a comprehensive visual and factual record reduces the risk of condition and liability disputes at the end of a tenancy.

Home Demonstrations for Tenants

Aside from providing a comprehensive Tenacy Pack, our property management team also provide a ‘Home Demonstration’ to each tenant during a move-in appointment, ensuring instructions are provided on how to operate key household equipment such as; heating systems, appliances and security devices.

Intelligent Tenancy End Dates

To reduce void risks and potentially lower rents, we ensure fixed-term tenancy end dates are favourable with seasonal markets and where there is higher rent demand. After all, there is little point in a tenancy ending on Christmas Day!

Rent & Financial Management

We will collect the rent and pay you on an agreed date each month.

A monthly financial statement is provided to support your income and expenditure payments.

Property Visits & Inspections

To ensure your property remains in good order and to validate your tenant is compliant with the terms of their tenancy, our property management team will re-visit your property shortly after a tenancy commencement and every 3 to 6 month thereafter.

Repairs & Maintenance

Unfortunately, sometimes things break or go wrong! When it does, it is usually an unforeseen cost and expense.

You will always be advised of repairs identified by us. You will be consulted at all times over costs and with recommended solutions. You will always be given the opportunity to approve, reject and authorize repairs.

We also manage any third party repair claims such as; tenant responsibility claims, insurance claims and building management companies liabilities.

24/7 Emergency Response

To protect all property assets, we provide a 24-hour emergency service available seven-days-a-week, 52 weeks of the year. Our response service covers: security issues, criminal activity, fire, water leaks, loss of heating or power.

Energy Performance Certificate

Valid Energy Performance Certificates (EPC) are required before a property can be marketed and let. The Tenants are provided with a copy of the EPC, prior to tenancy commitment. For clients requiring an EPC survey, we have referral arrangements with EPC surveyors

Compliance

We can manage all matters on your behalf;

• Safety Inspections – Electric & Gas
• Energy Performance Certification
• Smoke / Carbon Alarm data
• Deposit Registration & Management
• Selective Licenses
• Tenancy Compliance Notices
• Tenant Enforcement

Insurance Administration for Commercial Landlords

We are commissioned by commercial portfolio landlords to administer leaseholder insurance compliance and liabilities for retail, office and leisure properties, such as shopping precincts and office buildings.

Commercial Property & Lease Management

We provide commercial property management services for retail and leisure property and leases, often attached to or associated with residential property or developments.

Set up by Landlords 4 Landlords

Our services are driven towards the needs of the Landlord and the asset management of their properties. With many of our directors, managers and staff being landlords too, we fully understand the needs, challenges and aspects of owning investment property.

We are Corporate Members of The Residential Landlords Association.

PRS Property Redress Scheme

O’Connor Bowden have chosen membership with the PRS Property Redress Scheme, open to Property Professionals who wish to provide added peace of mind to their clients and customers

Click to view our PRS Membership Certificate

Complaints Procedure

We always strive to provide the best possible service to our Landlords and our Tenants and sincerely hope there is never a need to raise a complaint, but should you have any complaints about the service you have received from O’Connor Bowden we want you to tell us, so we can try to resolve the problem and continually improve our service.

All complaints are dealt with at a senior level and you will have access to a Director at all times, if required – just ask!

Please see below, details of our Complaints Procedure as well as the membership details of our Authorised Redress Scheme.

Download our Complaint Procedure & Form