Our Service

Partnerships

We work with established building management companies who complement our customer services, tenancy management, concierge and leisure management services. The result is: an experienced, comprehensive residential management service is perfectly positioned for PRS Fund Managers.

Latest Development

O’Connor Bowden Oxid House is one of our latest developments. We provide all the facilities and financial management services at Oxid House including concierge, gymnasium & leisure activities and on-site customer services.

Leisure Partners:

We work many Gym Partners for the management and delivery of in-house fitness and leisure services, often providing an extended range of services and facilities beyond the Gym, including; personal training, spa treatments, Yoga, cycling, running and fitness clubs

Professional Service

O’Connor Bowden offers a fresh and transparent approach with exceptional communication, planning and structure that gives confidence to owners in an industry where traditionally service levels are just not good enough.

Added Value

Our aim is to help create homes where people want to live and choose to stay. The building and communal areas are an extension to everyone’s property and an integral part of maintaining and adding value and demand to people’s home. O’Connor Bowden well-managed developments, ensure this.

Facilities Management

With our partners, we provide a professional focus on the delivery of building & facilities management services, setting accurate service charges, arranging essential repairs and maintenance work, providing assistance with legal issues and accounting management services. All services are provided through industry leading and highly efficient portal designed around the needs of the user.

Concierge

O’Connor Bowden provide comprehensive frontline resident support. We believe residents should have a seamless living experience and service delivery between tenancy management, the concierge desk, building management and leisure services such as; in-house gymnasiums and entertainment areas, all managed by the same in-house team.

Our Concierge Teams

Our concierge staff do NOT sit behind a desk reading a newspaper or there just to open doors and receive parcels. Nor do we employ ‘security staff’ with a concierge badge! Our concierge teams are of value to our customers, being an integral member of the property management team, experienced, trained and skilled to deal with tenancy, property and building management issues – 24/7.

Cleaning Services for Residents

The combination of our “One-Stop-Shop” for building services enables residents to access the benefits of affordable domestic cleaning services for their homes, which also helps to maintain property for our investors clients.

Valet Services

Continuing with the theme of “creating homes where people want to live and choose to stay”, we often provide a “Valet Service” where residents, through our concierge, can order food deliveries, dry cleaning collections, floral displays, taxis and vehicles hire, adding a little extra help for busy people trying to manage their modern day work / life balance.

Leisure

Gymnasiums are a popular feature of many apartment developments. Aside from managing the gymnasium operations with our partners, we encourage the participation of additional activities both in-house and off-site, such as; fitness, running & cycle clubs, Yoga classes, swimming lessons & training, beauty, massage and spa treatments.

Cycle & Car Parking

We manage a number car parks and cycle stores within developments. We often extend our services to sourcing parking spaces and solutions for residents, especially for residents at developments where on-site parking is not available.

Resident’s Community & Entertainment

Resident engagement is important in achieving a sustainable community and neighbourhood. We encourage social resident groups, often help to arrange social gatherings and entertainment in communal gardens, spaces and reception areas, We also support and manage social media communications amongst residents.

Communal Cleaning

Communal area cleaning and management is carried on short but frequent rotas often resulting in daily visits, ensuring all buildings and areas are always maintained and presented to the highest of standards. The daily performance of cleaning contractors is persistently managed by on-site concierge and caretakers.

Contractor Management

Our facilities team operate a works order system for routine contracts through to unique one-off repairs. From the moment a job is automated, ordered or reported, our systems track the progress through to completion. The history of all works completed are maintained on specialist systems and reported back to each client or management company.

Specialist Contractors

Industry regulated, insured sub-contractors are used for the maintenance and servicing of specialist equipment and health & safety management, including; lift servicing, fire alarms, sprinkler systems, water management, electrical safety, security, HSE, Fire and other key risk assessments.

24/7 Emergency Response

To protect the building and homes within all developments, we provide a 24-hour emergency service available seven-days-a-week, 52 weeks of the year. Key coverage in security, criminal activity, fire, water leaks, loss of heating or power.

Financial Management

We have experience in setting, delivering and managing cost effective and accurate residential service charge accounts for leaseholders. Online service charge accounts and transparent RMC accounts are available to each leaseholder through their personal account.

Service Charge Setting

Most developments we manage are owned by individual investors, landlords or a PRS fund managers. We propose and set services charges at levels that reflect real costs and appropriate sinking fund provisions, helping to avoid the well-known consequences of under-or-over payments.

Service Charge Collection

As with tenancy rent collections, we have a zero-tolerant approach to service charge arrears. When managing a budget, where every penny is spoken for, it is essential all service charge payments are paid when due. Our years of income collection experience and automated software management systems greatly assist our operational success and legal performance in service charge collection.

Financial Reporting

• Accurate annual forecasts;
• 1 to 5-year service charge plans;
• Budget & accounting for major works;
• Easy to read monthly I&E reports;
• Competitive tendering for service contracts and works orders;
• Monthly KPI reports for PRS schemes.

Accountancy & Compliance

We work with accounting and legal professionals to provide assistance with accounts management services and legal issues including; the completion of annual accounts, the co-ordination of audits and the submissions of company returns.