PRS Client Services

PRS is everything we do…

PRS management is a combination of everything we do each day through our established lettings & management businesses; our work on new-build developments; our estate agency sales division and our building management services.

Building & Tenancy Management

We work with established building management companies who complement our customer services, tenancy management, concierge and leisure management services. The result is: an experienced, comprehensive residential management service is perfectly positioned for PRS Fund Managers.

Valuations

We can provide and arrange comprehensive Valuation reports for your proposed developments, helping you to assess the best design options and routes to market to achieve the best rental returns and capital values.

Where there are considerations and options for different property types and variations, we will provide our experienced opinion on the preferred options.

Market Research & Assessments

If you are considering a new development opportunity, O’Connor Bowden can assist you with confidential market research. Our aim is to identify property options that may be best suited to the marketplace and your development site. This will consider income generation differences per tenure and property types.

Brand & Marketing Strategies

It is important to deliver a strong brand prior to the launch.

A comprehensive multi-layered marketing strategy can be delivered allowing a range flexible opportunities with the inclusion of; dedicated websites, site signage, letting packs, tenancy documents, PR articles and networking with key income generators in the business community and corporate let markets.

Design & Specification

The type of property, the number of bedrooms, the room layouts and specification are examples of important key elements that may affect values and sales demand.

We can provide experienced advice on design and specification issues to ensure property maximizes its value, meets with the market demand, yet being respectful to the income an expenditure balance and profit margins.

Financial Management & KPI Reporting

We have experience in delivering month end financial reconciliations combined with detailed operational weekly and monthly reports, which can be tailored to suit individual clients needs and designed to report the performance of a multitude of elements set within the key performance indicators.

Facilities Management

With our partners, we provide a professional focus on the delivery of building & facilities management services, arranging essential repairs and maintenance work, providing assistance with legal issues and accounting management services. All services are provided through industry leading and highly efficient portal designed around the needs of the user. where the client wishes to operate service charges for the benefit of future sales, we can assist with the setting and management of plot service charge accounts.

Initial Stabilisation

Often this is the most difficult operational time of any development, with construction phases completing and residents taking occupancy. Aside from operation practicalities, the Initial Stabilisation Plan will also combined robust financial management control including the careful consideration of seasonal rental income and the impact of ongoing income following completion.

Professional Lettings

O’Connor Bowden Letting Teams conduct 100’s of professional lets each year. Our lettings teams will be assigned to each PRS scheme ensuring maximum lettings opportunities in the local marketplace. Full management will follow including;

• Professional Referencing
• Move-in Management
• Daily Operational Tasks & Support
• Tenancy Enforcement
• Rent Collection & Accounting
• Tenancy Termination Processes
• Full Operational Reporting

Corporate Lets

The achievement of quality Corporate Lets will provide a major benefit, often significantly enhancing rental income and eliminating short-term void budgets. Corporate Lets have always been a major part of our business for higher-end homes and city apartments. Our long-standing relationships with key employers ensure continual demand from companies for executive referrals.

Added Value = Longer Tenancy Periods

Our aim is to help create homes where people want to live and choose to stay. Providing an integrated building and property management service with tenant engagement and services beyond expectations ensures communities are engaged, adding value to peoples homes and increasing demand for our PRS clients.

Planned Property Disposals

Through our established investment and estate agency sales divisions we can assist with individual sales through a planned disposal program, which may be required during the investment period to maximize capital receipts and investment returns.

Resident’s Community & Entertainment

Resident engagement is important in achieving a sustainable community and neighbourhood. We encourage social resident groups, often help to arrange social gatherings and entertainment in communal gardens, spaces and reception areas, We also support and manage social media communications amongst residents.

Concierge

O’Connor Bowden provide comprehensive frontline resident support. We believe residents should have a seamless living experience and service delivery between tenancy management, the concierge desk, building management and leisure services such as; in-house gymnasiums and entertainment areas, all managed by the same in-house team.

Leisure

Gymnasiums are a popular feature of many apartment developments. Aside from managing the gymnasium operations with our partners, we encourage the participation of additional activities both in-house and off-site, such as; fitness, running & cycle clubs, Yoga classes, swimming lessons & training, beauty, massage and spa treatments.

Cleaning Services for Residents

The combination of our “One-Stop-Shop” for building services enables residents to access the benefits of affordable domestic cleaning services for their homes, which also helps to maintain property for our investors clients.

Cycle & Car Parking

We manage a number car parks and cycle stores within developments. We often extend our services to sourcing parking spaces and solutions for residents, especially for residents at developments where on-site parking is not available.

Valet Services

Continuing with the theme of “creating homes where people want to live and choose to stay”, we often provide a “Valet Service” where residents, through our concierge, can order food deliveries, dry cleaning collections, floral displays, taxis and vehicles hire, adding a little extra help for busy people trying to manage their busy work / life balance.

Contractor Management

Our facilities team operate a works order system for routine contracts through to unique one-off repairs. From the moment a job is automated, ordered or reported, our systems track the progress through to completion. The history of all works completed are maintained on specialist systems and reported back to each client or management company.

Specialist Contractors

Industry regulated, insured sub-contractors are used for the maintenance and servicing of specialist equipment and health & safety management, including; lift servicing, fire alarms, sprinkler systems, water management, electrical safety, security, HSE, Fire and other key risk assessments.

24/7 Emergency Response

To protect the building and homes within all developments, we provide a 24-hour emergency service available seven-days-a-week, 52 weeks of the year. Key coverage in security, criminal activity, fire, water leaks, loss of heating or power.