Tenant Emergency Response Service:
Emergency out of hours (up to 10 pm): 0161 833 3820 and leave a message with our answering service. Appropriate personnel will be contacted via email and will ring back if the situation is deemed as an emergency.
Emergency out of hours: 07834 417 278 (between hours of 10 pm until 8 am). (This number is manned by our Emergency Contractors and not O’Connor Bowden Staff). Please further note that this number is only to be used in the cases of extreme emergencies.
The above telephone numbers are to be used by tenants living in property we manage in Manchester City Centre only and who have a genuine emergency situation. An emergency situation is considered:
Water Leak or Burst Pipe
Total Loss of Water
The majority of property repairs can wait until the next day. Our emergency response service is provided as a goodwill gesture to assist you with a situation. We cannot guarantee an immediate solution. Sometimes parts or equipment may be required or the services of a specialist contractor employed. This is not always possible to arrange during the evening, night time and weekend periods. Occasionally we manage property for Landlords who complete their own maintenance. In this event, we are sometimes restricted in the support service we can provide.
PROPERTIES IN MANCHESTER CITY CENTRE: For tenants living in Manchester City Centre only, please call: 07930 257 253 (outside office hours) (please note that this number is manned by our emergency contractors and not O’Connor Bowden staff) or 0161 833 3820 (within office hours).
PROPERTIES IN GREATER MANCHESTER & CHESHIRE: For tenants living in Greater Manchester & Cheshire only (not City Centre), please call: 0161 808 0010
At any time in case of EMERGENCY the following numbers may be useful:
Gas Leak : 0800 111 999
Fire Service & Police (EMERGENCY only) on 999
Police non-emergency on 101
Should you experience a situation where your property is unsecured (ie. due to a break-in attempt) please contact the following:
In case of a broken window: Manchester Glass on 0161 292 8444
In case of broken locks: Pro-Locks on 07766 135 960
Lost Keys: We suggest to Google a 24 hour Locksmith near you. Please remember that we will have a full set of keys in our office and you may wish to make other arrangements until such time as our office re-opens and we can have a new set cut for you. Please note that it is not the Landlord’s responsibility for the cost of an Emergency Locksmith.