Tenant Information

Holding Deposits

A holding deposit is taken when you have decided on the property that you would like to move into. A holding deposit is usually 5 weeks’ rent, with a one-week holding deposit securing the property to take it off the market. Once your tenancy commences, this will be registered with the DPS and will become your Tenancy Deposit.

This is then returned to you, subject to there being no charges upon checking out of the property.

Our Agency Fees

From the 1st of June 2019, Letting Agents are no longer able to charge an Administration Fee to a proposed applicant.
Whilst a charge is not made to you the Applicant(s), you are still required to be referenced in order to commence a Tenancy
Agreement with O’Connor Bowden Property Management (Manchester) Limited.
The Lettings Administrator dealing with the application will send a link in order for you to be referenced.
We regret that should not be able to provide a suitable reference from Let Alliance, we are not able to proceed with your application.

Property Inventories

A statement and condition inventory is written and signed for each tenancy alongside a photographic record of the property at the point of handover.

You will be given 7 working days in order to review the inventory upon move-in and notify us of any discrepancies. Any differences between the inventory upon moving in and moving out may result in deductions from your Tenancy Deposit.

If you have any questions about the fittings and furnishings in your property, please contact your Property Manager directly.

Rent Collection

Rent payments are required monthly in advance and must be paid each month, by banker standing order mandate, on or before the rent due date.

Standing order Information
It is the tenant’s responsibility to check that a banker’s standing order mandate for rental payment has been set up correctly with a bank.

Late rental payments will incur a charge of £25 plus VAT. At the end of the tenancy, it is the tenant’s responsibility to cancel the banker’s standing order arrangement. O’Connor Bowden takes no responsibility for incorrect payments made.

Maintenance Issues

Should any maintenance issues arise during your tenancy, O’Connor Bowden will do everything we can in order to resolve the problem as quickly and efficiently as possible.

The first step for you is to report any repairs to your Property Manager who will instruct our Maintenance team to get in touch.

We use a bank of qualified, local, and trustworthy contractors that will help us deal with a wide variety of issues from Boiler repairs, Painting/Decorating, Leaks, and water damage as well as Electrical faults and appliances.

If you experience any maintenance issues in your property, it is your duty as a tenant to report them to your Property Manager as quickly as possible. We will then work to get a contractor out to you, usually within 24 hours for emergency repairs.

0161 833 3820 or email: maintenance@oconnorbowden.co.uk

Complaints Procedure

We sincerely hope it does not happen, but should you have any complaints about the service you have received from O’Connor Bowden; we want you to tell us so that we can improve. All complaints are dealt with at the Director level and you have access at all times to a Director – just ask!

We always strive to provide the best possible service to our landlords and our tenants and if we have fallen short, we will always try to put it right. Please see details of our complaints procedure below as well as the membership details of our Authorised Redress Scheme.